Universal Food Disappointment

If you have not gathered by now, I am a bit of a theme park nut.  Not only did I have annual visits to Cedar Point growing up, but I moved to Orlando (after a boy) and lived and worked at either Universal or Disney over the better part of the 8 years I was there.  Since I am still Seasonal at the Mouse House, I have made many return trips.  But I had not been back to Universal Studios since they opened the Wizarding World of Harry Potter.  And as a Potter fan I was determined to right that wrong this trip.  (it also helped that I am now working again and could afford the ticket.  But that is just details).

Anyway, I knew in advance I was going, so I decided to look online to see what the Gluten-Free options were.  Basically, they told me to see a chef at one of their “Fine Dining” establishments.  Oh oh.  This could be very, very bad as my budget, both time and monetary, was for quick service dining.  So, I was scared.

But, Friday morning came and I headed out to get my ticket for Islands of Adventure (aka IOA).  After you find your parking in their GINORMOUS parking garages (I take a picture on my phone of where I park so I can remember), you walk.  A lot.  Before you reach the park entrance.  So, you walk to a hub between the 2 parking garages, then you walk to CityWalk, then you walk THROUGH CityWalk, then you pick your direction.  Right leads you to Universal Studios Florida, Left takes you to IOA.  And past Margaritaville, which is always tempting. But the park icon is always there, leading you in like a sailor lost at sea.

Universal Studios Islands of Adventure

So, it is always better to buy your ticket online.  Learned that the hard way.  The longest line I stood in all day was the line to get into the park.  But it made for some fun people watching.

Once inside the park, I made my way to Guest Relations.  I should have known I was in for a hard time when the person at the desk had to ask someone else what they had.  When they finally found someone, I asked if they had a printout of their GF dining options.  The person tried to tell me, but I told him that I would forget if I did not have a printout and I would like a list so I could peruse it at my leisure.  And I had to ask a couple of times.  After receiving the printout, I learned why.  They spend a paragraph talking about how great the chefs are at their 4 full-service restaurants (2 in each park), in dealing with guests with gluten allergies and creating meals to “suit individual tastes and needs.”  Mention was also made about how Confisco Grille at IOA has a dedicated GF menu with the following options: “Pesto Penne & Tomato Basil, made with rice noodles: Mussels; and Caesar Salad.”

I am going to actually type out the next paragraph regarding the quick service because it made me see red.  And I quote:  “We are pleased to provide a variety of  gluten-free quick-service options.  The International Food & Film Festival in USF, and the Thunder Falls Terrace in IOA, offer the following gluten-free items:  roasted chicken; smoked chicken; smoked ribs; smoked turkey legs; roasted potatoes with onions, fresh herbs, salt, and pepper; roasted corn; baked potatoes; french fries cooked in canola oil; and salads.”  1 restaurant in each park offering the same menu is a “wide variety???  Plus, you know, the fruit that is available throughout the park is safe.

Needless to say, I was not a very happy person.  A variety of options, with 1 food option.  I am going to blog later about how much I enjoy this park, but I want to finish up on the food.  Hopefully y’all will come back to read the next part where I go all giddy and fangirl.

When I finally made it to Thunder Falls, located inside the Jurassic Park section, the first thing that I noticed was that the

Rotisserie Chicken, Roasted Corn on the Cob, and French Fries at Thunder Falls in IOA

food was served cafeteria style.  That put me on alert.  Then I talked to a supervisor, who was not much help, and finally got Chef Reuben.  Reuben was very good about answering my questions, letting me know that while the food was GF, it was prepared in a central facility that might not be, and while I could have BBQ sauce from the line, i could not get it out in the restaurant, because that one was GF.  My options were: Rotisserie Chicken, the BBQ Chicken, the Rotisserie/BBQ combo platter, and the Grilled Chicken Salad. Then I was told to join the line, and ask that either he, or Youza (his 2nd) make my meal.  So, waited in a long line for food, asked for Youza, and she put my Rotisserie Chicken plate together in the kitchen and brought it out to me.

And it was….alright. The portion was HUGE and I did not eat again that night, but the flavor was just average. But Youza and Reuben were fantastic. So, on my way out I wanted to make sure they got recognized for being knowledgeable when no one else in the restaurant was. And the new person in Guest Relations told me I didn’t have to leave Harry Potter to eat after all! Not on the list of places to eat is the Three Broomsticks. So, you can have everything served at Thunder Falls at the Three Broomsticks, as well as Potato Leek Soup and a Wedge Salad. And it is not served cafeteria style. Wish I had known that in advance…

Food cost:

Med Soda:  $2.59

Rotisserie Chicken Platter: $10.99

No piece of mine that I was not contaminated.

Next time, I am bringing my own lunch in.

Later this week I want to talk about how much fun IOA is!

Thanks for reading!

ToM

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: